Policies
Cancellations
& Refunds
We want every experience with HomeTech USA to be a great one. If something isn’t right, we’ll make it right. Here’s how our cancellation and refund policy works.
Appointment Cancellations
- Appointments must be cancelled at least 24 hours in advance to avoid a cancellation fee.
- To cancel or reschedule, call us at (951) 535-3374 or email support@hometechusa.net.
- Last-minute cancellations or no-shows may be subject to a service fee.
Membership Cancellations
- Home Care Plan memberships can be cancelled at any time prior to the next billing cycle.
- We require 30 days written notice to process a membership cancellation.
- There are no cancellation fees or penalties for ending your membership.
- Cancellations take effect at the end of the current billing period — you will not be charged for the following month.
To cancel your membership, email us at support@hometechusa.net or call (951) 535-3374 and we’ll handle everything for you.
Refunds
- Refunds are not available for completed services.
- The first visit fee is non-refundable once the visit has been completed.
- Monthly membership fees are non-refundable for the current billing period.
We stand behind our work.
If you experience an issue with a service, please contact us right away. We’ll work with you to make it right — whether that’s a return visit, a correction, or another solution that works for you.
Service Issues
- If you experience an issue with any service, contact us within 48 hours of the visit.
- We will review the issue and work with you to find a fair resolution.
- Our goal is always your complete satisfaction — we’re not done until you’re happy.
Last updated: April 2026 · HomeTech USA · Murrieta, CA
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